We can't adjust your timing or tell you if you're running a little rich. But when it comes to questions about our site, you've come to the right place. Just select one of the categories below and click the question that applies to you. If you do not see your question here, you can use one of the links to the right for additional help.
Q: How often are listings updated?
We update our inventory daily, so you'll see any changes quickly, such as a new price or more photos. We also encourage sellers to keep their listings updated by requiring them to renew their ads on a monthly basis. However, we can't guarantee that all vehicles posted on the site are still available for sale.
Q: What if I haven't heard back from the seller?
We bring buyers and sellers together, but we can't guarantee either party's response. We suggest following up an unanswered email with a phone call.
Q: How do I sign up to Save a Search and get new inventory alerts?
We offer Save a Search feature to registered members so they can can easily pull up new inventory. We also offer an Email Alert feature, which will email you whenever new results for your saved search are available.
To save a search, click the "Save My Search" button in the upper left hand corner of the search results page. From the popup window that appears, enter the name you want to use to save the Search. You also have the option to opt-in to email alerts whenever new inventory becomes available. Once you've made your selections, click "Save Search". You can rerun any of your saved searches from your member profile at any time.
Q: Images aren't displaying. What should I do?
Check your browser settings and make sure that images are set to load automatically.
In Internet Explorer:
- On the Tools menu, click Internet Options.
- Click the Advanced tab.
- Under Multimedia, make sure the Show Pictures box is checked.
If you get a generic icon for each image, you can right-click the icon, then click Show Picture.
If images still won't display, there may be an error with the server or your connection. Try refreshing the page or closing and restarting your browser. You may need to restart your computer as well, especially if your browser application crashed earlier.
Q: How long will it take for my listing to show online?
Listings can take up to 24 hours to show online but typically appear much sooner. They will be available for editing at any time through your profile, though.
Q: How do I edit my online listing?
Your listing can be edited just by logging into Classics.Autotrader.com and visiting your profile. Your ad will be listed in your Garage area; simply click "Modify Ad" to edit your vehicle description and specifications, upload or rearrange photos, or purchase ad upgrades to increase your listing's exposure.
Q: My vehicle has already sold - how do I remove my listing so I won't keep receiving leads?
Simply visit your Garage in your Classics.Autotrader.com profile. Select "Modify Ad" and you'll have the option to Remove your listing.
Q: How do I add a video to my ad?
If your ad package includes video, you will follow the on-screen instructions to add a YouTube or Vimeo video to your listing.
Support1 (800) 548-8889